On Board Information - The Essentials


Information
Activities on board
The emphasis on board is on relaxation and getting away from the commercial entertainment which is so often a part of conventional cruises. Our aim is to get closer to unique environments and share the experience with fellow passengers. As a part of Hurtigruten's seasonal product concepts, we offer some interesting on board activities, demonstrations and presentations during the voyages.The activities which take place both inside the vessels and outside on deck, have relevance to the season we are sailing in. It is upto the guest to join and the activities will be announced in our day to day programmes or announced on board.


Cabins
The times for checking out of cabins are according to the ship's timetable and may vary from day to day. On arrival in Bergen, Kirkenes and Trondheim (southbound)special rules apply:

- Cabins for departure from Bergen are available from 18:00 hrs.
- Check-out on arrival at Kirkenes is before 8:00 hrs.
- Check-out on arrival at Trondheim (southbound) is before 8:00 hrs.
- Check-out on arrival at Bergenis before 10:00 hrs.


Please contact the reception for more information. If you are travelling in a suite, different check-out timings may apply, please contact the reception. The facilities of the cabins vary between the ships and the various cabin grades.Towels and shower gel/liquid soap are provided in all cabins, in addition to this all cabins (except for MS Lofoten and some cabinson board MS Vesteralen) also have a hairdryer. Tea/coffee making facilities are available in suites only. It is possible to hire cots onboard; a limited number can be pre-booked. Please note that cots do not fit into all cabins .Please contact Hurtigruten for further information. For bookings with unspecified cabingrades/numbers, requests for adjacent cabins or accommodation in a specific area of the ship etc cannot be guaranteed. During winter months some cabins have portholes which may be covered due to weather conditions.There are no safety deposit boxes in the cabins (exceptions: some suites on board MSTrollfjord and MS Midnatsol and all cabinson board MS Finnmarken have safety deposit boxes). Hurtigruten cannot accept liability for any loss. Valuables may be handed in at reception to be kept in the ship's safe. Please note that cabins on decks with passenger access to outside areas may sometimes have an obstructedview due to other passengers walking past.Please ask our reservations team for advice on the best cabin location for you.


Cabin Numbers
For our Bergen - Bergen and Bergen - Kirkenes- Trondheim voyages and all suite bookings you will be able to choose a cabin number at no extra charge (subject to availability), for all other voyages 5 nights or longer you have the option to choose a cabin number at a fee subject to availability. Please see the applicable price panel for details of such fees. For all other voyages and if you decide not to pay the separate fee, your cabin number will be assigned upon embarkation.


Cafeteria
Hot and cold drinks and snacks may be bought in the cafeteria, usually open 24 hours a day. During the winter, times are advised on board. Dietary requests Special diets, e.g. vegetarian can be catered for if requested in good time. Passengers on strict diets, e.g. vegans, may find that there is a limited choice.


Electric
Current 220v AC. - 2 pin Continental-type for which an adapter is required. If you need an adapter/converter, please bring you own with you.


Embarkation/disembarkation
In Bergen the Hurtigruten ships sail from the Hurtigruten Terminal, Nostegaten 30, N-5010 Bergen. Taxi drivers will understand if you ask to be taken to the Hurtigruten Terminal and it is sign-posted as such locally. Luggage lockers are available in the terminal at a charge of NOK 30 (3 x 10 kroner coins arerequired.) The terminal is staffed and open for luggage check-in from 13:00 hrs. Passenger check-in begins at 15:00 hrs and embarkation takes place from 16:00 hrs. Cabins areavailable from 18:00 hrs.

 

Period Departure Embarkation
1 Jan - 31 May 22:30 hrs From 16:00 hrs
1 Jun - 31 Oct 20:00 hrs From 16:00 hrs
1 Nov - 31 Dec 22:30 hrs From 16:00 hrs

There are no restaurant facilities in the terminal and passengers are free to explore Bergen until embarkation time. A buffet dinner is served in the evening of departure from Bergen, usually between 18:00-21:00 with open seating this evening only. Round Voyage guests will find their table assignment for the rest of the voyage in the envelope they receive at check-in.When disembarking in Bergen, luggage wil lbe delivered to the baggage belt in the terminal.On the last day of the round voyage you wil lbe asked to vacate your cabin a few hours before arrival. Information regarding luggage handling and disembarkation at other ports is available on board.


Gratuity Policy
It is not common practice to tip on Hurtigruten ships on the coastal voyage, but if you feel that crew members should be rewarded for providing exceptional service, tip boxes are placed in the restaurant together with envelopes.


Information
There will be an information and safety meeting on board on the evening of departure from Bergen and Kirkenes. Each ship has a Tour Leader on board who sells and advises on excursions, issues a daily programme and news bulletin, and makes announcements regarding places of interest, disembarkation, etc. Occasionally this service may be carried out by the reception. All Tour Leaders speak Norwegian, English and German.


Internet
There is an internet cafe on board all ships except MS Lofoten. There aer wireless networks in most public areas to connect laptops, mobile phones etc. Be aware that the bandwidth is narrow and reception intermittent.


Languages
Norwegian and English are the official on board languages. The personnel at the reception and some of the service crew often also speak German. The Tour Leader speaks Norwegian, English and German.


Laundry
Laundry rooms with washing machines,dryers and irons are available on most ships.Tokens can be purchased at reception.


Meals
The usual meal times are:
Breakfast from 07:30 to 10:00 hours (open sitting)
Lunch from 12:00/13:00 hours (open sitting)
Dinner from 18:30/19:00 hours (assigned seating).


On the evening at departure day from Bergen a buffet dinner with open seating is served and the information about the table assignment for the rest of the voyage can be fond in the information envelope handed over at check-in. During busy periods, there maybe two sittings, the times of which will be shown on board. Full board begins with a buffet dinner on departure from Bergen and ends with brunch on the arrival day back in Bergen. The food is Norwegian and breakfast is buffet style with a selection of cold meats, cheese, eggs, cereals and fruit. Lunch is the famous cold table with a choice of fish dishes,cold meats, salads, a selection of hot dishes, desserts and fruit. Dinner is a three-course set meal, please note there is not usually a choice of menu. Occasionally a cold table may be served in the evening and the set meal at lunch time. All vessels are fully licensed; the prices on board are the same as in mainland Norway. Wine and/or water packages may be purchased on board for the restaurant where only bottled mineral water is served. In the cafe and bar glasses of water are complimentary.


Medical Assistance
There is no doctor or pharmacy on board. However, officers are trained in first aid and can provide emergency medical assistance. The ships are also close to land.


Payment Options
Norwegian currency is used on board. Most major currencies may be exchanged. Visa, American Express, Master Card and Diners Card are all accepted. A cruise card can be obtained and used for payment for extras and settled at the end of your voyage. This may be subject to change. Porterage Luggage handling is not included in the cost of your holiday. Apart from Bergen you need to carry your own luggage on and off the ship.


Safety
It is a safety requirement that all Hurtigruten passengers attend a compulsory safety briefing in Bergen before the ship leaves port. After check in and before embarkation please go to the first floor of the terminal building where the safety briefing will be given at intervals by Hurtigruten staff. This will last between 10 - 15 minutes with the first taking place at 15:45 (embarkation is from 16:00, also from the first floor). The talk will include a demonstration of how to put on a life jacket and the instructions to be followed in the unlikely event of an evacuation or other emergency during the voyage. The briefing is compulsory for all passengers including thos ewho have travelled with Hurtigruten on previous occasions. There will be an opportunity to ask questions if you have any concerns.When you have completed the safety briefing please embark straight away. The last briefing will take place at 19:30. Guests who arrive after this time will be required to attend a safety meeting on board at 20:00 before the ship leaves Bergen.


Please familiarise yourself with the emergency procedures as shown in the cabins (there is a diagram on the cabin door and in public areas), and ask at reception if in doubt. In many ports there may be agood deal of activity on the quay with cars joining/ leaving the ships and/or goods being loaded or unloaded. Please be alert to such traffic when embarking and disembarking.Take care during winter months when it is icy underfoot, particularly on the outside decks and when disembarking the ship or alighting from coaches. Ice spikes and other winter clothing can be purchased in the ships store. Do not carry large amounts of cash and keep valuable items, including mobile telephone sand cameras, out of sight.


Shops
There is a shop on board all ships. They sell souvenirs, knitwear, books, postcards, postage stamps and a limited supply of toiletries. On MS Lofoten this service is handled by the cafeteria.


Shore Excursions
Pre-booking excursions, where possible, is recommended as only remaining places will be sold on board. Excursions booked on board will be payable in Norwegian Kroner and the price may vary as a result of exchange rate fluctuations. Pre-booking of shore excursions is possible until 4 weeks prior to departure. If you choose to pay by credit card, pre-bookings can be made until 2 weeks prior to departure. Please bring your driving license if you have pre booked or are planning to go on any of the snow mobile or ATV excursions. Excursions and their contents are subject to maximum/minimum numbers, sailing times and weather and/or local conditions. Language is mostly English and Norwegian, no guarantee for other languages. If booked excursions have to be cancelled you will receive a refund on board in NOK.


Smoking
Smoking is only permitted in designated areas on the outsides decks. It is not permitted when the ships are in port and fuelling. The staff will advise when its not allowed to smoke outside. Smoking in the cabin is prohibited and subject to a fine.


Stabilisers
With the exception of MS Lofoten, all of our vessels are equipped with stabilisers. On the Norwegian coast the ships enter the open sea, for a few hours, on only a few occasions during the whole voyage. The majority of the time the ships sail between mainland Norway and the coastal islands where the sea is generally calmer.


Suite Service
We are pleased to introduce a range of extras if you book a suite on board one of our ships. They include a welcome present, tea/coffee making facilities in your cabin, complimentary free tea/coffee on board throughout your voyage and late check-out. For a fee you also have the option to have breakfast served in your cabin and the useof a mini bar. If there is capacity available you may book and pay for an upgrade to a suite when on board.


Telephone / Mobile phones
Private mobile telephones may be used on board although reception may vary. Check with your provider for costs when using your phone abroad.


What to Wear
On board dress is informal. Although some passengers choose to change for dinner the dress code is casual rather than formal. The weather in Norway can vary during the course of each voyage or even during the day. To cater for these variations we recommend the layered dress approach that enables you to adapt to changes in temperature, wind and precipitation conditions easily. For all voyages we advise you to take breathable rain and windproof clothing. A warm hat, gloves, scarf and thermal clothing can be useful, together with thermal underwear, during the winter months. On land where it may be icy, sturdy shoes are important for shore excursions and a walking stick/trekking pole may be useful. You should pack a pair of UV protective sunglasses, even during the winter as the reflections of snow and ice can be harmfu lto the unprotected eye.


Working ships
Hurtigruten ships are working vessels operating a regular service to a set timetable .Our ships carry goods, vehicles and passengers between ports, by night and day,as an integral part of Norwegian daily life.Our ships are calling at ports around the clock. You may expect some noise and vibration in a few cabins during loading of goods. This varies depending on the location of your cabin and the type of ship. Also, noise affects people differently and what may be a problem for one person may not be aproblem for another. Please ask our reservation team for advice on the best cabin location for you.

 



Rates are based on double occupancy and subject to change. Contact us for lower unadvertised rates!


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